1-800-256-4948


 
1-800-256-4948

FAQ

General Information

Can I request a quote?

Is your website secure?

What is your Privacy Policy?

What are your Terms of Use?

Which products do you offer?

What are Industry Trade Customs?

I can't find the answer to my question. How can I get help?

My Account

How do I create an account?

How do I sign in to my account?

How do I update my contact information?

I lost my User Name and Password what do I do?

What should I do if I get an error message when signing in?

Ordering

Where's my order?

What should I do if I lose my Order Number?

Can I cancel or change my order?

What if I'm not satisfied with my order?

What is your return policy?

What do I do if I receive my order and it's not complete?

What methods of payment do you accept?

How do I report an unauthorized purchase or billing error?

Will you bill me?

Will I be charged sales tax?

What paper stock do you use?

What printing process do you use?

How long will it take to get my proof?

How long will it take to get my order?

Will I receive exactly the quantity I ordered?

How do I order multiple items?

Do you offer rush delivery service?

What are your shipping costs?

Which shipping methods do you use?

Where can I check shipping transit times?

Can I track my shipment once it's left your facility?

Can I arrange for my own courier/ shipping provider to deliver my order?

How do I reorder?

File Preparation

Which programs do you work with?

Are there file formats or specifications I should submit my artwork in?

Which storage media types will you accept?

What resolution does my artwork need to be?

What line screen does my artwork need to be?

How do I check for correct backup or imposition?

What is BLEED and how much should I have on my artwork?

BUILT BLACK: How to create correctly.

GRADIENT: What is Banding?

Do you have templates I can use to setup my artwork?

How should I layout artwork that is compatible with USPS mail regulations?

How can I reduce the file size of the artwork I want to upload?

Is it okay to use colored text in my artwork?

Will you match a proof I print out on my laser printer or a previously printed sample?

File Uploading

How do I upload my files?

How do I submit my order and have the files uploaded by someone else?

Can I receive a physical proof rather than proofing online?

What is the difference between CMYK and RGB?

Is there a way to see what a CMYK color combination will look like?

Will the printed product match what I see on my monitor?

Why do certain colors look different after they print?

Where's my order?

To view your order status:

1. Click the "My Account" button in left yellow menu bar. This will bring you to the Login Page which will ask for your User Name and Password.

2. Click on Order Status or the Job Number to view your order status.

If your order has shipped and your requested delivery turn time has passed, please click the link below to contact Customer Service. Please include your name, e-mail address and order number in your message to help us serve you in a timely manner.

Still need help? Please contact customer support

What should I do if I lose my Order Number?

Go to MY ACCOUNT type in your User Name and Password and you will see list of your Job Numbers/Orders Numbers

How do I reorder?

1. Go to MY ACCOUNT type in your User Name and Password and you will see a list of your Job Numbers/Orders Numbers.
Click the "Show All" button to view your previously ordered documents.
Click the "Reorder" next to the document you'd like to reorder.
Follow the prompts to complete your reorder.

Can I cancel or change my order?

Buyerprinting is a fully automated, self-service web site. As stated on our web site and in the checkout process, orders may not be changed or cancelled at certain stages for production. Once a job is printed we cannot cancel or change your job. You can submit changes at My Account like shipping instructions, quantity etc. We hope you understand our need to keep costs at a minimum in order to continue to provide our customers with great value. We apologize for any inconvenience. All sales are final. No refunds will be made on orders unless art files have not been uploaded to the site, submitted to customer service or sent to press. For jobs meeting those criteria: 1) a $15.00 minimum or 5% processing fee will be charged for each job cancellation, and 2) requests for refunds must be sent to Buyerprinting.com within 30 days of order. Refund request approved after 30 days will be issued as a credit toward your next order. If an order is cancelled after we have sent you a hard copy proof, cost of proof is non-refundable.

What if I'm not satisfied with my order?

Buyerprinting guarantees that you will be satisfied with our print quality. If you are not satisfied with your order, please contact Customer Care at 1-800-256-4948 within 48 hours of receiving your order. If you have not received your order by the time it was promised, please contact Customer Care within 24 hours from the date it was scheduled to arrive. PLEASE NOTE: Buyerprinting is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet Industry Trade Standards upon return of the entire product. However, we are not responsible for design, image or typing errors in customer submitted or approved artwork.

What is your return policy?

Buyerprinting guarantees that you will be satisfied with our print quality. If you are not satisfied with your order, please contact Customer Care at 1-800-256-4948 within 48 hours of receiving your order. If you have not received your order by the time it was promised, please contact Customer Care within 24 hours from the date it was scheduled to arrive. PLEASE NOTE: Buyerprinting is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet Industry Trade Standards upon return of the entire product. However, we are not responsible for design, image or typing errors in customer submitted or approved artwork.

What do I do if I receive my order and it's not complete?

If your order has arrived and appears to be incomplete, please click the link below to review your order and verify that all items shipped together. If, upon review, you find your order is incomplete, please contact Customer Care.

To view the details and status of your order go to "My Account" type in User Name and Password

1. Click the Show All link to view any order that has been placed with Buyerprinting

2. Click the Job Number or Status link for the job in question and you will be redirected to the Order Information Screen.

3. Check your Tracking information before emailing or calling

Please include your job number, name, e-mail address and phone number in your message to help us serve you in a timely manner.

How do I create an account?

When you submit an order your account is automatically set up. You will be emailed your User Name and Password for future orders. You can then go to MY ACCOUNT to view your existing and past orders.

How do I sign in to my account?

Go to MY ACCOUNT type in your User Name and Password

How do I update my contact information?

Go to MY ACCOUNT click on Log in and type in your User Name and Password make the changes to you contact information and click the Update Button

I lost my User Name & Password, what do I do?

You will need to go to MY ACCOUNT type in your email address you used to set up your account and we will send you your login information. If you don't know the email used, you will need to contact us. Our contact information is located on the About Us page. We will need your name and other information to verify the account. You will be sent an email with your current User Name and Password to the email address that is in your current account information. We cannot send it to a new email for security reasons. We suggest you change your User Name and Password once you are logged in.

What should I do if I get an error message when signing in?

Our contact information is located on the About Us page or call Customer Service 1-800-256-4948.

What are Industry Trade Customs?

The Printing Industry Trade Customs reflect common business practices in the printing industry. Trade Customs involving rates, payment terms, and warranties may be subject to modification. Please click here to read these Trade Customs.

What methods of payment do you accept?

Buyerprinting accepts the following payment methods on our secure site: Visa, MasterCard, American Express, and Discover Card.

How do I report an unauthorized purchase or billing error?

In the event you have a charge on your credit card statement from Buyerprinting that you do not recognize, please fax a copy of the statement showing the charge to:

Buyerprinting
Attention: Customer Service
Fax:1-615-391-0466

Please include a phone number and time that we may contact you. Please Do Not e-mail your debit/credit card account information to us.

Will you bill me?

In an effort to keep costs down and to pass those savings along to customers in the form of great prices, Buyerprinting does not provide billing or COD shipments. We accept the following methods of payment on our secure site: Visa, MasterCard, American Express, and Discover Card.

Will I be charged sales tax?

If you are buying and shipping to a Tennessee Address you will be charged tax unless you provide us with a legal Tax Exemption Letter

Which programs do you work with?

We accept PDF's from almost any application and we can work with the following programs in Mac or PC version: Adobe Illustrator, Adobe InDesign, Adobe Photoshop, & Quark Xpress.

Artwork submitted in other programs will require additional setup fee (minimum $45.00). Fees are determined by the amount of time required to make you files print ready. You will be given this cost prior to working on your files. However, we accept PDF's if you can create them from your program which meet these specifications: Remove all color profiles- CMYK color only; crop marks turned on to show adequate bleed of .125".

You are welcome to use any of our templates for your product, however, please DO NOT include it in the file or underneath your artwork.

Are there file formats or specifications I should submit my artwork in?

The best way of supplying files is by sending high resolution print ready PDF�s. We recommend the PDF/X-1.a standard version. All graphics can be EPS, TIFF, JPG, GIF, PDF, WMF, or PSD formats if created from the following programs: Adobe Illustrator, Adobe InDesign, Adobe PageMaker, Adobe Photoshop, CorelDraw, Freehand & Quark Xpress. We prefer you submit PDF's created from InDesign or Quark.

Colors must be CMYK only- remove all color profiles (example, icc)

Files that are more than one page must be set up as a single layout file

All screen & printer fonts must be included and placed in a separate folder for Macintosh program files. Fonts for PC jobs must be supplied as Truetype fonts, Open file face fonts, or PFM Adobe fonts.

All images must be included and separated properly and placed in a separate folder. Such examples would be CMYK images or duotones for 2 color work, grayscale for black only jobs etc.

If Illustrator is used, art must be submitted with outlines for all text

If template available on this site for your product, please include it in the file, underneath your artwork

Which storage media types will you accept?

We can use CD, DVD or you can upload your PDF file here.

What resolution does my artwork need to be?

300 dpi or higher resolution is accepted for images or graphics used in files sent to us. See Printing Learning Center 300 PPI vs 72 PPI

What line screen does my artwork need to be?

150 line screen

How do I check for correct backup or imposition?

"Imposition" and "backup" refer to how a piece prints front to back.

For example, you normally turn a flyer over right-to-left in order to have the back side read correctly, not upside down. It is imperative that all artwork that will print 2 sides be clearly marked Top Side 1 and Top Side 2. When your online proof is sent, we will show the art in the orientation that the 2 sides will print in relation to each other. If side 2 appears upside down, that is how it will be printed on the back of side 1. We recommend that you print a copy of your online proof, and attach the two sides to each other to create a mockup for final review.

What is a BLEED and how much should I have on my artwork?

BLEED: An extra amount of image that extends beyond the trim edge of the sheet or page. If your finished piece requires full bleed, please make the design slightly larger to allow for 1/8 inch (.125") on all sides to be cut away. See Printing Learning Center What is Printing Bleed and why it is needed.

BUILT BLACK - How should they be created?

Built Blacks should be created using NO MORE than 30% Cyan, 30% Magenta, 30% Yellow & 100% Black. When you use more than these precentages the printing will not dry correctly along with many other problems on the printing press.

GRADIENT: What is Banding?

Banding is reduced when a gradient is created between distant colors over short distances (just like pixilation is reduced when using higher number of pixels over short distances PPI).
Setting the following : L = C * N* B inches
C = color change (0 < C < 1) (example : 20% gray to 80% gray is 0.6 color change )
N = available levels of gray = 256 (8 bit color mode and that's the case for Illustrator)
B = 0.03 inches = 0.762 mm = width of the widest color element one won't see as a band
Then, the maximum gradient length for the considered color change and color mode is
L = C*N*B inches
Hence, the max length for a 8 bit grad (from pure black to pure white) = 1*256*0.03 = 7.68 inches = 195 mm
This is equivalent to the "no less that 200 steps within 6 inches" rule which can be used as a reminder.
Therefore, to ensure gradient smoothness, one can either

  1. choose colors and stay under the maximum allowable length without banding
  2. choose more distant colors to extend the allowable length without banding
If you want to use a gradient covering a distance over the banding limit, there is a workaround : try using noise/dither to break the banding and smooth the gradient. Add just enough so that the banding is lessened.

Do you have templates I can use to setup my artwork?

Our Printing Design Templates webpage has a list of our available templates.

How should I layout artwork that is compatible with USPS mail regulations?

Please see our postcard templates and brochure templates that have mailing requirements on them.

How can I reduce the file size of the artwork I want to upload?

Saving & submitting your artwork as a high resolution JPEG will help reduce the size of your file and still maintain a relatively high quality image when your artwork is printed.

Illustrator - Image size reduction:

1. Open the .ai file in Photoshop and make sure when Photoshop opens the file it is 1063 x 614 pixels.

*2. Save the file as a .psd for upload.

*If your Illustrator file is too large when opened in Photoshop, this means an object is extended beyond the art board. Open the file in Illustrator and make sure there are NO objects or text that goes past the black box. Resave the file and go follow steps 1-3 again.

Photoshop - Image size reduction:

1. Flatten the Photoshop file. (If it is still too large, save the file as a .pdf.)

2. Select #12 quality.

3. Select encoding jpeg.

4. Save the .pdf file and check the size.

5. If the file is still too large, save it at a lesser quality until it is small enough for upload.

Image size reduction for other programs:

If your file is larger than 4MB, try saving it as a PDF, JPEG or TIF format. These formats compress images in different ways to create a smaller file size.

  • PDF is best for simple text documents.
  • JPEG will work well for photographs that are too large for upload. Try different levels of quality when saving to JPEG to get the best quality possible at an acceptable file size (less than 4 MB).
  • GIF does not work well for color photos. It is best for online display only.
  • TIF is another file format that will produce good quality printing.

Need more help? Please contact customer support. 615-391-3303

How do I upload my files?

To submit your artwork, please go to "My Account" type in User Name and Password. Click the Login button.

1. Click the Show All link to view any order that has been placed with Buyerprinting

2. Click the Upload Files link for the Job in Question

How do I submit my order and have the files uploaded by someone else?

When placing your order, click the "Files Uploaded Separately" button. The link under this button lets you send an email to the person that will upload your files. It will give them your Job Number and a link to the File Upload page. When you complete your order by clicking the "Send Order" button, you will receive confirmation that includes your Job Number. Give your designer your Job Number and have them upload the files to our File Upload page the Third Party Upload link is located on the My Account login page. The artwork must be submitted with your Order Number or we will be unable to match it with your order.

Can I receive a physical proof rather than proofing online?

Yes, however, there are some additional costs involved. When considering you time frame, keep in mind the time it takes for shipping the proof to you and then you returning it to us.

What is the difference between CMYK and RGB?

CMYK printing, also known as 'Process Printing,' is an industry standard method of printing in full color. CMYK stands for the four colors used in Process Printing. C= Cyan ink, M= Magenta ink, Y= Yellow ink, and K= 'Key,' which is the description printers use for Black ink. CMYK is the most economical method of printing full color in the highest quality.

RGB stands for the 3 colors used on computer monitors. R= Red, G= Green and B= Blue. When printing with CMYK process, all RBG images must be converted to CMYK images.

Due to the differences between CMYK & RGB, some colors that you see on your screen are difficult to reproduce using CMYK and very often color alteration will occur. After converting all RGB images to CMYK images, you should have a close idea of what your printed product will look like. We recommend you review your files carefully after converting, before uploading your file.

Is there a way to see what a CMYK color combination will look like?

A color guide is available for purchase that shows thousands of process colors with their CMYK screen percentages. Please visit Pantone.com

Will the printed product match what I see on my monitor?

Designers and prepress companies use color-calibrated monitors to ensure the color on screen is as close as possible to the color of the file. Most home and small business printers are either inexpensive ink-jet printers, or color laser printers. Most home users cannot afford to purchase color- calibrated monitors, and therefore have to understand that there will ALWAYS be variance from what they see on the screen to what they see on their printer, as well as variance between the copy created on their printer compared to the final process printed product.

Why do certain colors look different after they print?

Buyerprinting has stringent production quality control and color correction standards. While Buyerprinting maintains high production standards, it is almost impossible to print and expect to see exactly the same color from day to day.

There are many factors that can affect the color of printed materials. The paper made by the paper mill may be slightly whiter or brighter from one lot to the next. Humidity outside can affect how ink dries on paper, creating a slight color difference. The ink density can affect color slightly. It is impossible to expect any professional printer to be able to produce exactly the same printed colors on different days. However, Buyerprinting does have high quality controls to ensure as little variation as possible.

Is it okay to use colored text in my artwork?

The acceptable CMYK color registration variance of 2 dpi/ppi can make text 10 pt or smaller, as well as white text on a colored background (reverse type), appear blurry. If you need to use colored text, it is best to use one of the true CMYK colors rather than creating a color using CMYK process. If you use a font size larger than 10 pt, built color or reverse type will print very well.

What paper stock do you use?

We use high quality papers from the very best suppliers. You can see the type of paper used for each product on each Product Page.

Click on the Question Mark Icon by each option on the Product Page to get a description of the paper used

What printing process do you use?

We are both an Offset Printer and Digital Printer. As a Full Color commercial offset printer we use a sheet fed CMYK process. We also do up to six colors in one pass plus coating. We have one, two, four and six color presses.

Digital printing is so much more than just the answer to any short run dilemma and a way to produce vibrant graphics from digital files. Digital printing has brought about fast turnaround times and printing on demand. Another benefit of digital printing is it's variable data capability. When each printed piece needs a unique name, address or any other distinctive information; digital is the only way to go. Offset printing cannot accommodate this need.

The term Digital Print refers more to printing from the computer directly to a printer using ink toner that is heated and fused to the sheet rather than using offset printing press that uses conventional wet ink that permeates into the sheet. While offset printing still often results in slightly better quality prints, the high-level of quality digital print produces is the best solution for short and quick printing.

Will you match a proof I print out on my laser printer or a previously printed sample?

One of the reasons we are able to offer fast turnaround and low pricing is because we print to "pleasing color", using standard ink densities. There is no guarantee that your finished piece will look like your printed sample. This is due in part to the varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different than true offset lithography. Even from one commercial printer to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography.

If you require a more precise color match, please contact us to arrange for a digital color proof. Once you approve the additional fees (a minimum of $45) we will produce a hard copy proof and ship it overnight delivery to you. When you approve and return the proof, we will strive to match the color of the proof when printing your final piece.

The additional costs involved for precise color match are substantial. After reviewing your proof, any color correction requests are billed at $65.00 per hour (a minimum $45.00 charge). In addition, there will be the charge for a new proof.

Please keep in mind that production turn around is not in effect until we receive the final approved proof.

How long will it take to get my proof?

For an Online Proof - 1 Business Day from receipt of your files, assuming all fonts & images are included and we have no problems with the files.

For a Hard Copy Digital Proof - 2 business days from receipt of your files, assuming all fonts & images are included and we have no problems with the files.

How long will it take to get my order?

Most jobs are shipped within 5 business days after you approve your proof online. Shipping by UPS takes from 1 to 5 business days to get to you depending on your location and shipping method chosen at checkout.

How do I order multiple items?

Please place a separate order for each different printed piece you want produced. For example, if you want 3 different 8.5 x 11 flyers, please place 3 orders, 1 for each version.

Will I receive exactly the quantity I ordered?

Most of the time, we ship you slightly more than you ordered, at no additional cost. On occasion, we ship slightly fewer pieces than you ordered. Printing Industry Trade Standards allow for underage of up to 10%. If you plan to send your print order to a mailhouse, manufacturer, packaging facility or need a guaranteed quantity, we recommend that you order 5% to 10% over the minimum quantity you need. If your print order is being shipped to a third party it is your responsibility to ensure the product is inspected upon arrival for quantity and quality. If there are any problems, BuyerPrinting.com must be notified before using product. Notification must also be made within 48 hours of receiving.

Do you offer rush delivery service?

Our standard service is very fast. For most products we ship your order within 5 days after you approve your proof online, via UPS Ground. In most parts of the United States, that means your order will arrive in about 6-10 working days. If you want to receive your order sooner, select one of our faster shipping options at checkout. Rush! Hot! Hot! Click on the Question Mark Icon by each option on the Product Page to see the actual production times

Which products do you offer?

We can print just about anything and would lilke to quote on your next printed project. The printed products you see on our site have been discounted for the best price and are items that are commonly ordered. Need more help? Please contact us. 615-391-3303

Can I request a quote?

Yes. Please use our form on the Custom Quote page to request a quote on any job that doesn't fit our standard options.

Is your website secure?

This may sound silly to technophiles, but plenty of people don�t understand how secure Web sites work. People often ask how they can shop on a Web site, giving out personal information, and feel even remotely safe? The secret lies in a trusted third party and good encryption.

Buyerprinting protects our customers and their information using the most advanced standards for security. We use Secure Socket Layer (SSL) technology, for establishing an encrypted link between a web server and a browser which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

What is your Privacy Policy?

Information submitted on our website to process orders, request quotes or make inquiries is solely viewed by Buyerprinting employees. This information is used to contact the customer when necessary. No information collected is shared with any other company or website.

What are your Terms of Use?

Terms of Use

What are your shipping costs?

Shipping and handling costs depend on the weight of your order, the number of packages that ship and the shipping method you select at checkout. Please use our Calculator on each product page to determine the exact cost of your order.

Which shipping methods do you use?

For deliveries within the United States, we generally deliver via UPS Ground. We also have an account with Fed Ex

Where can I check shipping transit times?

UPS Shipping Times

Can I track my shipment once it's left your facility?

Yes, please click here to be redirected to UPS Tracking

Can I arrange for my own courier/ shipping provider to deliver my order?

At this time we are not able to accommodate such an arrangement.

 


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