Frequently Asked Printing Questions |

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Frequently Asked Questions

    • Yes. Please use our form on the Custom Quote page to request a quote on any job that doesn't fit the standard options presented in our product calculator.

    • Yes. We respect your privacy. We do not store credit card information nor do we share your information with other companies.

      We protect our customers and their information using the most advanced standards for security. We use Secure Socket Layer (SSL) technology for establishing an encrypted link between a web server and a browser, which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

    • Any information submitted on our website to process orders, request quotes, or make inquiries is solely viewed by Buyerprinting employees. This information is used to contact the customer when necessary.

      No information collected is shared with any other company or website and we do not save credit card information.

    • Our Terms and Conditions are defined here. They are based on the Trade Customs of the Printing Industry and cover the access and use of

      By using our Website you agree to be bound by the terms and conditions, our privacy policy, and all disclaimers or product specific conditions that appear elsewhere on our Website.

      Although you may "bookmark" a particular portion of our Website, your use of (or clicking onto) any portion or page of our Website still binds you to our Terms and Conditions.

    • We are a brick and mortar, full-service, commercial printer and can print just about anything on paper, card stocks, and some synthetics. The products listed in the products menu have been discounted for the best price and are items that are commonly ordered.

      We welcome the opportunity to produce your next project! If have a project that doesn't fit the standard options presented in our product calculator, please use our form on the Custom Quote page to request a quote or give us a call at (800) 256-4948

    • The Printing Industry Trade Customs reflect common business practices in the print manufacturing industry. Trade Customs involving rates, payment terms, and warranties may be subject to modification. Please click here to read these Trade Customs.

    • We're in the office Monday through Friday from 8am - 4pm US Central Time.
      Give us a call at (800) 256-4948.

      If you're local to the Nashville area and would like to stop by and speak with customer service. Our address is:

      Allen Printing, Inc.
      1450 Elm Hill Pike
      Nashville, TN 37210

      Lastly, you can email customer service:

    • When you submit an order your account is automatically set up. You will be emailed your User Name and Password for future orders. You can then go to MY ACCOUNT to view your existing and past orders.

    • Go to MY ACCOUNT type in your User Name and Password

    • Go to MY ACCOUNT click on Log in and type in your User Name and Password make the changes to your contact information and click the Update Button

    • You will need to go to MY ACCOUNT type in your email address you used to set up your account and we will send you your login information. If you don't know the email used, you will need to contact us. Our contact information is located on the About Us page. We will need your name and other information to verify the account. You will be sent an email with your current User Name and Password to the email address that is in your current account information. We cannot send it to a new email for security reasons. We suggest you change your User Name and/or Password once you are successfully logged in.

    • Our contact information is located on the About Us page or call Customer Service at
      (800) 256-4948.

    • To view your order status:

      1. Click the "MY ACCOUNT" button. This will bring you to the Login Page which will ask for your User Name and Password
      2. Click on "Order Status" or the "Job Number" to view your order status.

      If your order has shipped and your requested delivery turn time has passed, please click the link below to contact Customer Service. Please include your name, e-mail address and order number in your message to help us serve you in a timely manner.

      Still need help? Please see click About Us for additional contact information.

    • Go to MY ACCOUNT type in your user name & password and you will see list of your Job Numbers/Orders Numbers

    • As stated in our Terms and Conditions and in the checkout process "orders may not be changed or cancelled at certain stages of production.

      Buyerprinting is an automated, self-service web site. Once a job is printed we cannot cancel or change your job. However, you can submit minor changes such as shipping instructions by clicking My Account.

      We hope you understand our need to keep costs at a minimum in order to continue to provide our customers with great value. We apologize for any inconvenience. All sales are final. No refunds will be made on orders unless art files have not been uploaded to the site submitted to customer service or sent to press.

      For jobs meeting those criteria:
      1. A $15.00 minimum or 5% processing fee will be charged for each job cancellation, and
      2. Requests for refunds must be sent to within 30 days of order. Refund request approved after 30 days will be issued as a credit toward your next order.

      If an order is cancelled after we have sent you a hard copy proof, please understand the cost of the hard-copy proof is non-refundable.

    • Buyerprinting guarantees that you will be satisfied with our print quality. If you are not satisfied with your order, please contact Customer Service at (800) 256-4948 within 48 hours of receiving your order. If you have not received your order by the time it was promised, please contact Customer Care within 24 hours from the date it was scheduled to arrive.

      PLEASE NOTE: Buyerprinting is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet Printing Industry Trade Customs / Standards upon return of the entire product. However, we are not responsible for design, image or typographical errors (typo's) in customer submitted or approved artwork.

    • Buyerprinting guarantees that you will be satisfied with our print quality. If you are not satisfied with your order, please contact Customer Service at (800) 256-4948 within 48 hours of receiving your order. If you have not received your order by the time it was promised, please contact Customer Care within 24 hours from the date it was scheduled to arrive.

      PLEASE NOTE: Buyerprinting is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet Printing Industry Trade Customs / Standards upon return of the entire product. However, we are not responsible for design, image or typographical errors (typo's) in customer submitted or approved artwork.

    • If your order has arrived and appears to be incomplete, please click the link below to review your order and verify that all items shipped together. If, upon review, you find your order is incomplete, please contact Customer Service (800) 256-4948.

      To view the details and status of your order go to "My Account" type in your User Name and Password
      1. Click the Show All link to view any order that has been placed with
      2. Click the Job Number or Status link for the job in question and you will be redirected to the Order Information Screen.
      3. Check your Tracking information before emailing or calling

      Please include your job number, name, e-mail address and phone number in your message to help us serve you in a timely manner.

    • Buyerprinting accepts the following payment methods on our secure site:

      • Visa
      • MasterCard
      • American Express
      • Discover

    • In the event you have a charge on your credit card statement from Buyerprinting that you do not recognize, please fax or email a copy of the statement showing the charge to customer service. Our contact information can be found on the About Us page. Please include a phone number and time that we may contact you.

      For security reasons, please Do Not fax or e-mail your debit/credit card account information to us.

    • In an effort to keep costs down and to pass those savings along to customers in the form of great prices, Buyerprinting does not provide billing or COD shipments. We accept the following methods of payment on our secure site:

      • Visa
      • MasterCard
      • American Express
      • Discover

    • If you picking up, shipping, or delivering your order to a Tennessee Address you will be charged tax unless you provide us with a legal Tax Exemption Letter. Due to state and federal law, there are no exceptions to this rule.

    • We use high quality papers from the very best suppliers. You can see the type of paper used for each product on each Product Page. Click on the Question Mark Icon Red Question Mark by each option on the Product Page to get a description of the paper used.

    • We are both an Offset and Digital print provider. As a full-color commercial offset printer we use a sheet fed CMYK process.

      Our Digital Printing is toner based; which means we're printing from the computer directly to a commercial production-class printer using CMYK ink toner that is heated and fused to the sheet rather than using offset printing press which uses conventional wet ink that permeates into the sheet.

      Please see our Production Equipment Page for more details about what we are capable of. In a nutshell, if you can think it we can print it!

    • For an Online Proof, you will receive your proof 1 Business Day from receipt of your files, assuming all fonts & images are included and we have no problems with the files.
      For a Hard Copy Digital Proof, your proof will be shipped within 2 business days from receipt of your files, assuming all fonts & images are included and we have no problems with the files.

    • Most jobs are shipped within 5 business days after you approve your proof online. Shipping by UPS takes from 1 to 5 business days to get to you depending on your location and shipping method chosen at checkout.

    • Most of the time, we ship you slightly more than you ordered, at no additional cost. On occasion, we ship slightly fewer pieces than you ordered. Printing Industry Trade Standards allow for underage of up to 10%. If you plan to send your print order to a mailhouse, manufacturer, packaging facility or need a guaranteed quantity, we recommend that you order 5% to 10% over the minimum quantity you need. If your print order is being shipped to a third party it is your responsibility to ensure the product is inspected upon arrival for quantity and quality. If there are any problems, we must be notified before using product. Notification must also be made within 48 hours of receiving.

    • Please place a separate order for each different printed piece you want produced. For example, if you want 3 different 8.5 x 11 flyers, please place 3 orders, 1 for each version.

    • Our standard service is pretty fast. For most products we ship your order within 5 days after you approve your proof online, via UPS Ground. In most parts of the United States, that means your order will arrive in about 6-10 working days. If you want to receive your order sooner, select one of our faster shipping options (Rush! or Hot! Hot!) at checkout. Click on the Question Mark Icon Red Question Mark by each option on the Product Page to see the actual production times.

    • Shipping and handling costs depend on the weight of your order, the number of packages that ship and the shipping method you select at checkout. Please use the Pricing Calculator on each product page to determine the exact cost of your order.

    • For deliveries within the United States, we generally deliver via UPS Ground. Our pricing calculator only calculates shipping using UPS. However, we also have an account with Fed Ex. So, if you prefer to use FedEx or even the USPS, please contact customer service.

      Freight options are available as well on large / bulk orders; contact customer service if Freight shipping is needed.

    • Yes, please select the appropriate carrier to be redirected their respective online tracking portal:
      UPS Tracking
      FedEx Tracking
      US Postal Service Tracking

    • We do not accommodate such an arrangements at this time. However, freight options are available (if needed) for large/bulk orders; contact customer service if this options will be required.

      • 1. Go to MY ACCOUNT and type in your User Name and Password. You will see a list of your Job Numbers/Orders Numbers.
      • 2. Click the "Show All" button to view your previously ordered documents.
      • 3. Click the "Reorder" next to the document you'd like to reorder.
      • 4. Follow the prompts to complete your reorder.

    • We accept PDF's from almost any application and we can work with the following programs in Mac or PC version:

      • Adobe Illustrator
      • Adobe InDesign
      • Adobe Photoshop
      • Adobe Acrobat
      • Quark Xpress

      However, we accept PDF's from your program(s) which meet these specifications:
      • Remove all color profiles - CMYK color only
      • There is adequate bleed of .125"

      Artwork submitted in other programs will require additional setup fee (minimum $45.00). Fees are determined by the amount of time required to make you files print ready. You will be given this cost prior to working on your files.

      You are welcome to use any of our templates for your project, however, please DO NOT include it in the file or underneath your artwork.

    • The best way of supplying files is by sending high resolution print ready PDF's. We recommend the PDF/X-1a standard version. All graphics can be EPS, TIFF, JPG, GIF, PDF, WMF, or PSD formats if created from the following programs:

      • Adobe Illustrator
      • Adobe InDesign
      • Adobe PageMaker
      • Adobe Photoshop
      • Quark Xpress.

      We prefer you submit PDF's created from InDesign or Quarkxpress. So, please be aware that Microsoft applications (Publisher and Word) pdfs contain transparency layer issues.
      Colors should be CMYK.

      Files that are more than one page must be set up as a single page layout. (Example: A 4 page book would be 1 PDF of 4 individual pages)

      All screen & printer fonts must be included and placed in a separate folder for Macintosh program files. Fonts for PC jobs must be supplied as Truetype fonts, Open file face fonts, or PFM Adobe fonts.

      All images must be included and separated properly and placed in a separate folder. Such examples would be CMYK images or duotones for 2 color work, grayscale for black only jobs etc.

      If Illustrator is used, art must be submitted with text converted to outlines.

    • For security reasons, we do not accept storage media (CD, DVD, USB Drives).
      You can upload your PDF file here.

      If you are having issues using our online uploader, we recommend using Select the "Take me to Free" option. From there you can simply drag and drop your files there and send your files to They're an awesome alternative to dropbox.

    • 300 dpi or higher resolution is accepted for images or graphics used in files sent to us. See Printing Learning Center Print Image Resolution

    • Our offset printing is done at 175 line screen. We can go higher for custom runs. Make no adjustments to the line screen of your artwork. Our RiP will take care of this for you. Any adjustments made on your end to address the line screen of your file can complicate the production process.

    • "Imposition" and "backup" refer to how a piece prints front to back.

      For example, you normally turn a flyer over right-to-left in order to have the back side read correctly, not upside down. It is imperative that all artwork that will print 2 sides be clearly marked Top Side 1 and Top Side 2. When your online proof is sent, we will show the art in the orientation that the 2 sides will print in relation to each other. If side 2 appears upside down, that is how it will be printed on the back of side 1.

      We recommend that you print a copy of your online proof, and attach the two sides to each other to create a mockup for final review.

    • BLEED: An extra amount of image that extends beyond the trim edge of the sheet or page.

      If your finished piece requires full bleed, please make the design slightly larger to allow for 1/8 inch (.125") on all sides to be cut away. See Printing Learning Center What is Printer's Bleed?.

    • Built Blacks should be created using NO MORE than 30% Cyan, 30% Magenta, 30% Yellow & 100% Black. When you use more than these precentages the printing will not dry correctly and may cause your print to "offset" to the next sheet in the stack, it can also cause other production problems or delays.

    • Banding is produced (and visible in printing) when a gradient is created between distant colors on the color spectrum over short measurable distances. This is similiar to pixilation, which is produced when using a higher number of pixels over short distances.

      Setting the following : L = C * N * B inches
      C = Color Change (0 < C < 1) (Example : From a 20% gray to 80% gray is 0.6% color change)
      N = Available Levels of Gray = 256 (8-bit color mode) This is the case for Adobe Illustrator.
      B = 0.03 inches = 0.762 mm = width of the widest color element you won't see as a Band.

      Then, the maximum gradient length for the considered color change and color mode is
      L = C*N*B inches

      Hence, the maximum length for an 8-bit gradient (from pure black to pure white) = 1*256*0.03 = 7.68 inches = 195 mm
      This is equivalent to the "no less that 200 steps within 6 inches" rule.

      Therefore, to ensure gradient smoothness, you should either:

      • 1. Choose colors and stay under the maximum allowable length without banding.
      • 2. Choose more distant colors on the spectrum to extend the allowable length without banding.

      If you want to use a gradient covering a distance over the banding limit there IS a workaround. Try using noise/dither to break the banding and smooth the gradient. Add just enough so that the banding is lessened.

    • Our Printing Design Templates webpage has a list of our available templates.

    • Because mailing requirements can change, our templates do not contain any mailing requirements on them. They only reference cut, bleed, and, in some instances, fold or diecut lines. Please refer to this link to the US Postal Service Mailpiece Design Requirements.

    • Saving & submitting your artwork as a high resolution JPEG will help reduce the size of your file and still maintain a relatively high quality image when your artwork is printed.

      Illustrator - Image Size Reduction:

      • 1. Open the .ai file in Photoshop and make sure when Photoshop opens the file it is 1063 x 614 pixels.
      • 2. Save the file as a .psd for upload.

      If your Illustrator file is too large when opened in Photoshop, this means an object is extended beyond the art board. Open the file in Illustrator and make sure there are NO objects or text that goes past the black box. Resave the file and go follow steps 1-3 again.

      Photoshop - Image size reduction:
      • 1. Flatten the Photoshop file. (If it is still too large, save the file as a .pdf.)
      • 2. Select #12 quality.
      • 3. Select encoding jpeg.
      • 4. Save the .pdf file and check the size.
      • 5. If the file is still too large, save it at a lesser quality until it is small enough for upload.

      Image size reduction for other programs:
      If your file is larger than 4MB, try saving it as a PDF, JPEG or TIF format. These formats compress images in different ways to create a smaller file size.

      • PDF is best for simple text documents.
      • JPEG will work well for photographs that are too large for upload. Try different levels of quality when saving to JPEG to get the best quality possible at an acceptable file size (less than 4 MB).
      • GIF is for online display only. (DO NOT USE)
      • TIF is another file format that will produce good quality printing.

      Need more help? Please contact customer support: (800) 256-4948

    • The acceptable CMYK color registration variance of 2 dpi/ppi can make text 10 pt or smaller, as well as white text on a colored background (reverse type), appear blurry and illegible. If you need to use colored text, it is best to use one of the true CMYK colors rather than creating a color using CMYK process. If you use a font size larger than 10 pt, built color or reverse type it will print well and be legible.

    • One of the reasons we are able to offer fast turn-around and low pricing is because we print to "pleasing color", using standard ink densities. There is no guarantee that your finished piece will look like a printed sample from your personal desktop printer or the image on your screen. This is due, in part, to the varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high-resolution film-based proofs, and different-than-true offset lithography. There are significant differences in proofing results from one commercial printer to another! Be mindful that inkjet and laser prints are known to look substantially different than true offset lithography.

      If you require a more precise color match, please contact us to arrange for a digital color proof. We will produce a hard copy proof and ship it overnight delivery to you once you approve the additional fees (a minimum of $45). When you approve and return the proof, we will strive to match the color of the proof when printing your final piece.

      The additional costs involved for precise color match are substantial. After reviewing your proof, any color correction requests are billed at $65.00 per hour (a minimum $45.00 charge). In addition, there will be the charge for a new proof.

      Please keep in mind that production turn-around time is not in effect until we receive the final approved proof.

    • To submit your artwork, please go to "My Account" type in User Name and Password. Click the Login button.

      1. Click the Show All link to view any order that has been placed with Buyerprinting

      2. Click the Upload Files link for the Job in Question

    • When placing your order, click the "Files Uploaded Separately" button. The link under this button lets you send an email to the person that will upload your files. It will give them your Job Number and a link to the File Upload page. When you complete your order by clicking the "Send Order" button, you will receive confirmation that includes your Job Number. Give your designer your Job Number and have them upload the files to our File Upload page the Third Party Upload link is located on the My Account login page.

      The artwork must be submitted with your Order Number or we will be unable to match it with your order.

    • Yes, however, there are some additional costs involved. When considering your time frame, keep in mind the time it takes for shipping the proof to you and then returning the signed proof to us. Regarding physical proofs, we cannot proceed with production without the signed proof.

    • CMYK printing, also known as 'Process Printing,' is an industry standard method of printing in full color. CMYK is the abbreviation for the 4 colors used in Process Printing. C= Cyan, M= Magenta, Y= Yellow, and K= Key or BlacK. This is the most economical method of printing full-color in the highest quality.

      RGB is the abbreviation for the 3 colors used on electronic displays (TV's, phones, computers, tablets, etc.). R= Red, G= Green and B= Blue. When printing full color all RBG must be converted to CMYK.

      Due to the differences between CMYK & RGB, some colors that you see on your screen are difficult to reproduce using CMYK and very often color alteration will occur. After converting all RGB images to CMYK images, you should have a close idea of what your printed product will look like. We recommend you review your files carefully after converting and before uploading your file.

    • A color guide is available for purchase that shows thousands of process colors with their CMYK screen percentages. Please visit

    • Designers and prepress companies use color-calibrated monitors to ensure the color on screen is as close as possible to the color of the file. Most home and small business printers are either inexpensive ink-jet printers, or color laser printers. Most home users cannot afford to purchase color-calibrated monitors, and therefore have to understand that there will ALWAYS be variance from what they see on the screen to what they see on their printer, as well as variance between the copy created on their printer compared to the final process printed product.

    • Buyerprinting has stringent production quality control and color correction standards. While Buyerprinting maintains high production standards, it is almost impossible to print and expect to see exactly the same color from day to day.

      There are many factors that can affect the color of printed materials. The paper made by the paper mill may be slightly whiter or brighter from one lot to the next. Humidity outside can affect how ink dries on paper, creating a slight color difference. The ink density can affect color slightly. It is impossible to expect any professional printer to be able to produce exactly the same printed colors on different days. However, Buyerprinting does have high quality controls to ensure as little variation as possible.

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