Accuracy of Specifications:
Quotations are based on customer provided specifications. Buyerprinting reserves the right to requote a project at time of submission if production specifications, artwork, film, disks, or any other aspect of said project does not conform to the information the original quotation was based upon.
Customer alterations/ corrections include all work performed by Buyerprinting to customer supplied artwork. Alterations and corrections will be billed at $45.00 per hour for type changes, with a minimum $10.00 charge. Design and/ or layout changes will be billed at $75.00 per hour, with a minimum $20.00 charge. Customers may make alterations/ corrections and submit new art files. New files provided are subject to additional preflight charges. Preflight charges are determined by the complexity and size of the file(s). Buyerprinting will provide an estimate for these additional charges upon customer request. The minimum additional preflight fee is $35. Customer changes made after proof output are subject to the fees above as well as additional proof output fees. Until final proof approval is received, no additional work will be performed by Buyerprinting. Buyerprinting is not responsible for errors on customer provided artwork, which includes, but is not limited to, incorrect copy, low resolution images, low quality images, typographical errors, incorrect sizing, etc...
All sales on Buyerprinting.com are final. No refunds will be made on orders unless art files have NOT been uploaded to the site, submitted to customer service or sent to press. For jobs meeting those criteria: 1) a $15 minimum or 5% processing fee will be charged for each job cancellation, and 2) requests for a refund must be sent to Buyerprinting.com within 30 days of order. If an order is cancelled after we have sent you a hard copy proof, cost for that proof is non-refundable.
Claims for defects, damages, or shortages must be made by the customer via email within 48 hours of receipt of product. If no such claim is submitted during this time, Buyerprinting and the customer agree that the product has been accepted. By accepting the product, the customer acknowledges that Buyerprinting's performance has satisfied all conditions, terms and specifications completely.
Buyerprinting's liability is limited to the quoted selling price of defective products, without additional charge for special or consequential damage. Buyerprinting reserves the right to have the original product returned in its entirety at our expense, before reprinting or refunding the order. We are not responsible for claims or damages incurred by the customer due to receiving defective or incomplete product, or for receipt of product later than the estimated delivery date. Buyerprinting is not responsible for loss or delay due to U.S. Postal Service errors. Orders lost or damaged by FedEx or UPS will be reprinted.
Buyerprinting will email a PDF proof at no charge. Our hardcopy color proof is a representation of how the printed piece will look and is available upon request for an additional fee. Due to differences in equipment, paper and inks between digital color proof and print production, a reasonable variation in color between digital color proofs and the printed product is to be expected. When variation of this kind occurs, it will be considered acceptable performance.
Artwork, dies, digital files uploaded to our servers, disks, film, tapes, or other materials furnished by the customer must be usable by the supplier without alteration or repair. Items not meeting this requirement may be corrected by the customer and resubmitted. At customer's request Buyerprinting will make corrections if possible and bill the customer accordingly. By submitting materials to our website, the customer is granting Buyerprinting permission to access and store the digital files for use in production of your order. The customer acknowledges that Buyerprinting has no liability or responsibility for the deletion, loss or failure to store any content transmitted to our website. The customer agrees to grant Buyerprinting permission to display samples of the finished product on our website or in our sample packets unless a written request specifically not to do so is submitted at the time of order placement.
Buyerprinting will maintain fire and extended coverage on property belonging to the customer while the property is in Buyerprinting's possession. Buyerprinting's liability for said property will not exceed the amount recoverable from the insurance. Additional insurance coverage may be obtained if it is requested in writing, and if the premium is paid to Buyerprinting.
The price quoted is for a single shipment, without storage, F.O.B. Buyerprinting's platform. Quotes are based on uninterrupted and continuous delivery of the complete order. Charges for delivery of materials and supplies from the customer to Buyerprinting, or from the customer's representative to Buyerprinting are not included in quotations. Standard shipping method is UPS ground. If the customer requests a different mode of shipment, Buyerprinting will ship and charge accordingly at current rates. Shipments to more than one address will be billed additional shipping and handling charges for each location. Shipments are sent "signature required". If the customer chooses "no signature required" for product shipment, the customer voids all rights for claims to damaged or missing product.
Electronic Manuscript or Image:
Customer is responsible for maintaining a copy of the original file. Buyerprinting is not responsible for accidental damage to media supplied by the customer. No claims or promises are made in regards to Buyerprinting's ability to work with supplied media until said media can be evaluated by Buyerprinting. No liability is assumed by Buyerprinting for problems that may arise.
The customer agrees to indemnify and hold Buyerprinting harmless from any suit, demand, or claim made against Buyerprinting by reason of breach of warranty. Customer agrees to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney's fees incurred by Buyerprinting in defending such suit, demand or claim.
To ensure compliance with federal copyright laws, Buyerprinting will not manipulate or reproduce copyright or trademark-protected materials belonging to a third party. By using this website, the customer warrants that the subject matter to be printed is not copyrighted by a third party and further warrants that the customer has full rights to use the copy, design and images supplied to Buyerprinting. The customer also recognizes that subject matter does not have to bear a copyright notice in order to be protected by copyright law; therefore, absence of such notice does not assure a right to reproduce. The customer warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. The customer agrees to indemnify and hold Buyerprinting and our affiliates, agents, business partners, employees, officers and subsidiaries harmless for all attorney fees, claims, damages, and liability that may be incurred in any legal action made by a third party connected with copyright infringement involving the work produced or materials provided.
Personal or economic rights:
The customer warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone's right to privacy or other personal or economic rights. The customer will, at the customer's sole expense, promptly and thoroughly defend Buyerprinting in all legal actions on these grounds as long as Buyerprinting promptly notifies the customer of the legal action. Buyerprinting reserves the right to use sole discretion in refusing to print anything deemed by the owner(s) to be illegal, inappropriate, indecent, libelous, scandalous, or an infringement upon copyright law.
Disclaimer of Express Warranties: Buyerprinting warrants that the work is as described in the purchase order. The customer understands that all preparatory work shown to the customer is intended to illustrate the general type and quality of the work, and is not intended to represent the actual work performed.
Disclaimer of Implied Warranties: Buyerprinting warrants only that the work will conform to the description contained in the purchase order. Buyerprinting's liability, whether by negligence, contract, or otherwise, will not exceed the amount specified in the contract. Under no circumstances will Buyerprinting be liable for specific, individual, or consequential damages.
Acceptance of order shall not be effective until acceptance by Buyerprinting. Acceptance by Buyerprinting will be confirmed by notification to the customer. Canceled orders require compensation for any costs incurred in production up to the time of cancellation, including supply purchases made to fulfill order placed by customer.
All outside purchases as requested or authorized by the customer are chargeable.
Over-runs or Under-runs:
Over-runs or under-runs will not exceed the Industry Standard of 10%. Buyerprinting will bill for actual quantity delivered within this tolerance. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated at the time of quote request.
Artwork, disks, negatives, plates, positives, tapes, type and all other items supplied by Buyerprinting are the exclusive property of Buyerprinting.
Information submitted on our website to process orders, request quotes or make inquiries is solely viewed by Buyerprinting employees. This information is used to contact the customer when necessary. No information collected is shared with any other company or website.
Production schedules will be established and followed by both Buyerprinting and the customer. There will be no liability or penalty for delays due to accidents, action of government or civil authority, acts of God, civil disorder, fire, riot, state of war, strikes, or other causes beyond the control of Buyerprinting. In such cases, schedules will be extended by an amount of time equal to delay incurred.
The Software used and all pages on our website are the sole property of Buyerprinting. The Buyerprinting's logos are copyrighted and owned by Buyerprinting. All other logos, service marks and trademarks used on our website are the sole property of their respective owners.
Content on our website may be downloaded, without alteration, for private, non-commercial use only. The content may be hosted or included on your website if a link to the Buyerprinting website is included. By downloading or republishing copyrighted material, you acknowledge that you do not acquire any ownership rights.
All quotes are subject to review after 30 days.
After your order has been placed, processed and payment approved, your order will ship in the production time selected via UPS using the service type you selected. On large quantity orders, the Pricing Calculator may prompt you to contact customer service for freight shipping. Please note, freight carriers typically will not deliver to residential addresses and the ones that do have hefty surcharges for this service. Most will allow scheduled pick up at the hub by the recipient.
Shipping is for the continental United States & Canada only.
Changes in shipping charges after payment has been approved will result in your order being placed on hold while you are contacted, and the problem is resolved.
Changes in shipping charges may occur due to:
- The service type you selected is unavailable for your location
- Malformed Postal/Zip codes
- Incorrect data entered into the calculator
- Postal/Zip codes differ between Shipping Information and what was entered in the Pricing Calculator
UPS Ground deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. For all business deliveries via freight, the carrier will assume your business is open and staffed to receive deliveries Monday-Friday during normal business hours (8:00am – 5:00pm).
After your order ships, a message will be sent to the contact email address with the UPS tracking information or Freight BOL number, whichever is applicable.
If you require your order be delivered by a certain (must have) date, please call Customer Service @ (800) 256-4948. Please have your product type, quantity needed, ship to Zip Code and delivery date available. Customer Service will help determine the best Production Time and Ship Method to ensure timely receipt, barring delivery transit issues out of our control.
Buyerprinting.com does not guarantee a specific delivery date or production time frame for orders placed with the Normal Processing Production Time or Ground Shipping options. These listed production times are estimates only. For orders using Rush & Hot Hot options, every effort will be made to meet these turn times.
Buyerprinting.com is not responsible for lost, misplaced, delayed, or damaged shipments by UPS or freight carriers.
Inspecting for Damage:
It is the sole responsibility of the receiving party to fully inspect the packaging and product at the time of delivery for any damage that may have occurred during transit. We recommend removing any protective wrapping to fully inspect the product, before the driver leaves.
What To Do If Product Is Damaged:
If the product is damaged in any way, DO NOT REFUSE THE DELIVERY.
- For UPS shipments, point out any outer package damage you see to the driver. Make note of it on your packing slip and ask the driver to sign. When possible, take photos of the damaged package BEFORE OPENING, along with photos of the damaged product. UPS requires damaged packaging and product be held by the recipient until a driver is assigned to pick it up for claim inspection.
- For Freight shipments, all damage must be noted on the Bill of Lading in detail and signed by the driver. When possible, take photos of the damaged product on the truck and off the truck. Damaged product must be held by the recipient up to 2 months. Freight carriers reserve the right to inspect and/or claim product if a damage claim is paid by them.
- Immediately notify us of the damage in writing via email to firstname.lastname@example.org. Include all photos and signed acknowledgements from the driver. DO NOT THROW AWAY ANY PACKAGING OR DAMAGED PRODUCT. THE SHIPPING COMPANY WILL REFUSE THE CLAIM AND WE WILL BE UNABLE TO REPLACE OR REFUND THE DAMAGED PRODUCT.
Please Note: Delivery refusal by the customer does not excuse the customer of re-delivery or return shipping fees if it is determined there was no problem with the order.
Buyerprinting will store all customer provided production materials until the finished product has been accepted by the customer. At the request of the customer, provided production materials will be returned at the customer's expense.
The customer agrees to not use the Buyerprinting website to post, send, upload or transmit any content that violates federal or state laws. Buyerprinting does not control content submitted or posted by customers and does not guarantee the accuracy, integrity or quality of customer submitted content. All comments, suggestions, proposals or other feedback submitted shall be provided by the submitter and received by Buyerprinting on a non-confidential basis.
All comments, suggestions, proposals and feedback submitted to the Buyerprinting website become the exclusive property of Buyerprinting. By submitting comments, suggestions, proposals and feedback to the Buyerprinting website, it is agreed that the submitter is assigning and transferring at no charge, all the rights, titles and interest in the information, including all copyrights and intellectual property rights. The submitter acknowledges that Buyerprinting is free to use such information on an unrestricted basis.
All taxes are the responsibility of the customer. Tax exemption will be applied, if the customer's Tax Exemption Certificate is supplied at the time of order placement. If, after the client has paid the invoice, it is determined that more tax is due, then the client must promptly remit the required taxes to the taxing authority, or immediately reimburse the supplier for any additional taxes paid.
Acceptable payment is online using MasterCard, Visa, American Express or Discover credit cards. Full payment including shipping must be received at time of order placement. The customer's credit card will actually be billed upon shipment of the finished product. Credit card information is submitted and retrieved with a secure connection.
The customer acknowledges that use of any third party website linked from Buyerprinting's website is governed by the terms and conditions set forth by the third party.
All other Industry Trade Customs will apply. These are be made available to the customer upon request. In the event that any legal action is initiated, the venue shall be Davidson County, State of Tennessee.